Yesterday we've released TargetProcess v.2.13. The release is fully dedicated to Help Desk improvements.

In short, we've improved Help Desk user experience and made some actions easier. Some usage patterns:

Action	Old way	New way
Check for unprocessed requests	Navigate to requests list, sort by date. Then sort by last comment date. Filter out ideas to see just issues and questions.	Navigate to Issues Queue
Reply to typical request	Find similar request using search, navigate to it, find appropriate comment, copy this comment and add to the new request.	Click Attach Solution, select required solution.
Maintain conversation	Open request, try to find latest comment in the messy comments thread, edit comments to remove bad formatting and redundant information	Open request and read clean comments thread.

We are thinking about Issues and Ideas separation. They are quite different and needs separate lists, views, etc. based on our analysis. People have different goals when working with ideas and issues, and this should be reflected in the dHelp Desk Portal design.

What is important for person who looks at idea? And what is important for person who looks at issue?

Idea	Issue
Discuss idea Add attachments When it will be implemented? Is this idea important? How can I vote for it? Tag the idea	Discuss issue Add attachments to the issue When it will be resolved? Do I need to provide more info? Are there any ready solutions to my issue?

Here is what we have so far.

Issue View

Idea View

TargetProcess v.2.10.4 has some problems reported. We are working on them and likely will release new build today. The list of known problems:

• Date custom field is not visible in lists.
• Exception in list if it is filtered by checkbox custom field.
• Sometimes javascript errors appear in lists (not reproduced yet, but several customers reported this issue).

UPD: bug with javascript reproduced and fixed, new build will be available today.

UPD2: v.2.10.7 released and contains all the fixes above.