09 February, 2009 / New Help Desk Portal. Ideas and Issues.

0 comments

We are thinking about Issues and Ideas separation. They are quite different and needs separate lists, views, etc. based on our analysis. People have different goals when working with ideas and issues, and this should be reflected in the dHelp Desk Portal design.

What is important for person who looks at idea? And what is important for person who looks at issue?

Idea Issue
  • Discuss idea
  • Add attachments
  • When it will be implemented?
  • Is this idea important?
  • How can I vote for it?
  • Tag the idea
  • Discuss issue
  • Add attachments to the issue
  • When it will be resolved?
  • Do I need to provide more info?
  • Are there any ready solutions to my issue?

Here is what we have so far.

Issue View

help desk portal view issue

Idea View

Labels: , , , , , ,



20 January, 2009 / Developing TargetProcess v.3.0: Lists

6 comments

Lists in v.3.0 was a hot topic during today's meeting. It seems we will replace all lists in v.3.0 (such as User Stories, Bugs, Requests, etc) with lists based on the Custom Reports functionality. It will be possible to create custom lists (same way as a custom report) and to include these lists into the Main menu. For example, you may create Current Iteration Stories list or Open Stories list and include them into Planning section of the Project menu.

The other interesting idea discussed, was to provide List and Grid modes. You will be able to group by Iteration in the user stories list and see items as a grid, where each iteration is a column. It may be possible to change iteration using drag and drop. It can potentially replace Iteration Plan section completely. There are many useful applications of such Grid.

Current Custom Reports should be improved to provide great user experience.

  • Filters. It should be easy to add and change filters in the list, so filters should be accessible in one click.
  • Renderers and Colors. People should be able to set custom colors and maybe even styles to list items. For example, I want to mark all rows red for blocking bugs or gray for completed user stories. These will be a custom settings.
  • Batch actions. It will be possible to change all properties for selected stories in several clicks. For example, I may select 10 stories, click Batch action, select new Iteration, new Priority, new Assignment and save all these changes.

Labels: , , , ,

 

We are developing TargetProcess agile project management software and blogging about our progress.

Subscribe to the RSS feed
Stay tuned by having the latest updates via RSS
Follow TargetProcess on Twitter
Get in touch with our team

Try TargetProcess
TargetProcess quick tour