We've completed second iteration of TargetProcess v.2.5 release. It includes basic email integration and internal Help Desk module. Preview is generally available at http://preview.targetprocess.com (admin / admin).

In current iteration you may already use Help Desk with the following scenario:

1. Customer sends request via email (problem or idea)
2. TargetProcess user receives all emails and convert them to requests
3. TargetProcess user creates bugs and user stories from requests if required
4. Customer receives notification when request changes its state

Inbox in TargetProcess

List of Help Desk Requests

Lookup List of Requesters

We are going to add automatic conversion rules in the next iteration as well as Help Desk Portal.

Help desk module implementation going well. We are finalizing email integration part now and will start develop of the small application (Help Desk Portal) that allow people to submit requests and track requests' statuses. Help Desk Portal will be integrated with TargetProcess via Web Services API. Here are some screenshots

Requests list

Add request form

We've started Help Desk implementation this week. It will spread two iterations. In the first iteration we will implement core Help Desk functionality like Add Request, View Requests List, Manage Requestors and Email Integration (TargetProcess will automatically retrieve email and convert some emails to requests). The second iteration will include advanced functionality like Help Desk Portal and Solutions.

Some very agile artifacts below :)