We've completed second iteration of TargetProcess v.2.5 release. It includes basic email integration and internal Help Desk module. Preview is generally available at http://preview.targetprocess.com (admin / admin).

In current iteration you may already use Help Desk with the following scenario:

1. Customer sends request via email (problem or idea)
2. TargetProcess user receives all emails and convert them to requests
3. TargetProcess user creates bugs and user stories from requests if required
4. Customer receives notification when request changes its state

Inbox in TargetProcess

List of Help Desk Requests

Lookup List of Requesters

We are going to add automatic conversion rules in the next iteration as well as Help Desk Portal.